Belén Chiang Mai – FAQ

How can I make a reservation at Restaurant Belén?

To make a reservation, please visit the Reservations section on our website and follow the steps provided. If your preferred date is unavailable, you may register on our waiting list. Alternatively, you can email us at info@restaurantbelen.com, and our team will get in touch with you directly to assist with your reservation.

How far in advance can I make a reservation?

You may make a reservation up to 45 days in advance through our website at www.restaurantbelen.com or by contacting us via email at info@restaurantbelen.com.

How can I make a reservation for a group?

For group reservations, please contact us directly at info@restaurantbelen.com.

Will you contact me from Restaurant Belén when I make a reservation?

At the time of booking, you will receive a confirmation email. If you do not receive this email, please contact our reservations team at info@restaurantbelen.com.

You will receive reminder emails 7 days and 1 day prior to your reservation, each containing a link to confirm or cancel your booking. (Please refer to our cancellation policy below for more details.)

What is the reservation cancellation policy?

A booking deposit of 5,500 THB per person is required to confirm your reservation.

Should you wish to cancel your reservation, you may do so via the link provided in your confirmation email, subject to the following terms:

– Cancellations made more than 14 days prior to the reservation date: Full refund of deposit – Cancellations made between 7 and 14 days prior to the reservation date: 50% of deposit refunded – Cancellations made less than 7 days prior to the reservation date: No refund – No-shows: No refund

Please note: All cancellations are subject to a non-refundable administrative fee of 10%, regardless of the timing of the cancellation. No additional cancellation charges will be applied beyond the deposit already held.

Can I change my reservation after booking?

In the event of a change in plans or a reduction in the number of guests, we kindly request that you notify us via email at info@restaurantbelen.com no later than 48 hours prior to your scheduled reservation. Any changes made less than 48 hours in advance may result in the forfeiture of the deposit.

We offer a one-time change of reservation date, subject to availability and advance notice.

What happens if I am late?

We respectfully request that all guests arrive promptly at their scheduled reservation time to ensure the full enjoyment of the dining experience. Please be advised that arrivals exceeding 15 minutes past the reserved time may result in a shortened menu or cancellation of the reservation. In the absence of prior notice, such delays will be considered a no-show.

What are the opening hours of Restaurant Belén?

Wednesday: CLOSED Thursday – Tuesday: 5:30 PM to 11:00 PM (dinner only, last seating at 8:00 PM)

Where is Restaurant Belén?

Restaurant Belén is situated within the InterContinental Chiang Mai The Mae Ping, centrally located in Chiang Mai and conveniently accessible via a short drive from Chiang Mai International Airport.

Valet parking and fully accessible facilities are provided to ensure a seamless and comfortable experience for all guests.

Is there a dress code?

Restaurant Belén does not enforce a formal dress code, as we prioritize our guests' comfort and their full enjoyment of the dining experience.

Are children admitted?

To maintain the quality and ambiance of the dining experience for all guests, we can only accommodate children aged 12 and above, given that they are able to enjoy the full tasting menu. As we do not offer a separate children's menu, all guests are required to order from the adult menu.

Is wheelchair access available?

Our facilities have been thoughtfully designed to accommodate guests with reduced mobility. To ensure we provide the best possible experience, we kindly ask that you inform us in advance of any specific accessibility requirements.

Please note that seating is limited, and advance notice will allow us to reserve a suitably arranged table and make all necessary accommodations for your comfort throughout your visit.

What is the tasting menu like?

The Belén tasting menu offers a refined European fine dining experience, presenting a carefully curated sequence of courses that showcase the finest locally sourced ingredients from Thailand. Each dish is thoughtfully prepared to highlight regional flavors through a sophisticated European perspective and technique. Designed as a culinary journey, the menu balances tradition, innovation, and sustainability — delivering a memorable and immersive dining experience.

What happens if someone has an allergy or intolerance?

Our tasting menu is composed of fresh, seasonal ingredients and is subject to change based on availability. We are unable to accommodate specific dietary requirements, including vegetarian, vegan, no seafood, gluten-free, dairy-free, and allium-free (e.g., no onion or garlic) preferences.

That said, if you do not eat meat but enjoy seafood and fish, we may be able to create an adapted menu for you. For any other dietary requirements, we kindly ask that you reach out to us at info@restaurantbelen.com at least 7 days before your reservation, so our chefs have sufficient time to take the best possible care of you. Requests received after this point may unfortunately not be accommodated.

Special occasion requests

We are pleased to offer a complimentary dessert to celebrate your special occasion. Kindly indicate your occasion by selecting the appropriate option in the "Purpose" dropdown menu when making your reservation.

What is the corkage fee?

A corkage fee of 2,000 THB (subject to service charge and VAT) per 750ml bottle of wine or champagne applies. This fee will be waived on a one-for-one basis if you bring your own bottle and purchase an equal number of bottles from the restaurant's wine list. Please note that we do not permit the bringing of spirits or other alcoholic beverages.

What is the payment method?

At Restaurant Belén, we accept payments via Visa, MasterCard, JCB, UnionPay, Alipay, and debit cards. Please note that American Express, Diners Club, cash payments, and bank transfers are not accepted.

How can I purchase a Restaurant Belén Gift Card?

To purchase a Gift Card, please contact us via email at info@restaurantbelen.com. The voucher will be delivered to your email and is valid for 6 months from the date of issuance. Kindly note that Gift Cards are non-refundable.

If I am a member of the press, how can I contact you?

We will appreciate if you contact us by email: info@restaurantbelen.com